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Beyond technology programming codes, systems professionals and web development, The Cervantes Group is a team dedicated to working together to create solutions that meet today's business needs and ever-changing demands. The Cervantes Group’s success in creating a recognized presence and reputation has been mainly demonstrated by the executive team's diverse and unique talents. It is this human capital that lies at the heart of The Cervantes Group’s ability to create and manage business synergies since 2004.

Joanna M. Bauza

Joanna M. Bauza
President/Co-Founder

Joanna is well-versed in technology having been in the industry over 20 years since graduating from Marquette University where she obtained her Business degree in Management Information Systems. Later, she received her M.B.A. from DePaul University in Entrepreneurship & eBusiness. She has worked in a boutique web consulting B-to-B startups, multi-billion dollar financial corporations and non-for-profits across Boston, Chicago, San Juan & Madrid. Her vision and hard work has pioneered the entire corporation throughout the community and she has been recognized by the San Juan Star as one of the leading “Women in Leadership” and was featured as a Top Woman Executive for her successes by the leading Caribbean publication, Caribbean Business. She is Global Board of Trustees member for Marquette University, a Business Management Professor at DePaul University, founding Professor that established the eCommerce Program for University of Turabo, former Board member for the Illinois Puerto Rico Chamber of Commerce, and Co-Chair for the Marquette University Alumni Admissions program for Puerto Rico for over 10 years. As President, she led The Cervantes Group to be #1465 of INC Magazine’s 2011 fastest growing private companies in the U.S. as a multi-million dollar business enterprise and was co-recipient of the “Zenit Teodoro Moscoso Award”, which is the Young Entrepreneur of the Year Award.

Joanna is from Guaynabo, Puerto Rico and was the former #1 ranking Puerto Rican women’s Tennis player for over five years, Singles and Doubles Tennis Champion in 1998, three-time MVP of Marquette University’s Women’s tennis team and once ranked 32nd in the U.S. by the USTA. She has been a dedicated philanthropist creating a Scholarship program for Puerto Rican students to go to Marquette University, entitled the “Miguel de Cervantes Scholarship” and is an active champion of causes related to Juvenile Diabetes, Dyslexia and the Catholic Charities of Chicago among others.

Timothy B. Mullen

Timothy B. Mullen
Co-Founder and Managing Partner

Tim has over 23 years in the technology services industry starting out in Chicago, IL working for a $3+ Billion IT Project-Based Company. He has worked in technical recruitment and has held various Senior Sales and Executive Management positions supervising large teams of technology consultants, account teams, and other operational team members. Tim established multiple U.S. National agreements and various International Business Managed Services solutions. He has expertise in managing operations for large Technology Call Centers, Data Outsourcing Operations and nationwide new office build-outs. He has worked with clientele in new startup operations for many technology B-2-B companies, and with brick and mortar Fortune 500 and Global 1000 companies. As the previous Regional Director of the Northeast for a $200+ million Telecom and Technology organization, Tim managed all branch operations of sales and finance staff and created an Executive Recruiting division and was responsible for overseeing all P&L, consultant management, business partnerships and aligning sales goals for future expansion. Tim also worked for a $34 Billion Telecommunications and Outsourcing company managing International Sales and traveling all over the U.S., Canada and the Caribbean for outsourcing engagements regarding IT solutions for the Caribbean and Latin America.

He started and manages this multi-million dollar operation that does business in Boston, Chicago and Miami in the U.S. and internationally in Madrid, Spain and San Juan, Puerto Rico and Queretaro, Mexico. He is also CEO for C3TM, a high-technology software factory and IT mobile development company that was built to create jobs exclusively “in the U.S in a near shore manner”. He has guided the creation of a Vendor Management and Candidate Application tracking CRM “PanzaTouch” system and database, www.panza.es are two examples of successful projects deployed through C3TM. He is a recipient of the “Top 40 under 40” business professionals by Caribbean Business, the largest Magazine in the Caribbean and also was co-recipient of the “Zenit Teodoro Moscoso Award”, which is the Young Entrepreneur of the Year Award given by the Governor of Puerto Rico, Hon. Luis Fortuño.

Tim is a Marquette University graduate who also attended an Intensive Spanish program in Madrid, Spain. He has been an active volunteer in the Oz Park Baseball in coaching, Big Brothers Big Sisters Program, previous Director of Career Development for the Marquette Club of Chicago and Marquette University Alumni Co-Chair of Admissions for the Puerto Rico region. He is a published Member of the Help Desk Institute (HDI) with his credited article entitled “Ecommerce and the Help Desk Today” and for The Irish American Post. Tim loves movies, baseball, basketball, reading and traveling all over the world.

Jorge Resto

Jorge Resto
CBO, Global Operations

Bilingual Business Executive with over 21 years in the IT and telecommunications industry. Possess a proven track record of “hands-on” management of global and multi-national sales accounts and specialized expertise with project management, marketing and global branding, product management, telecommunications consulting, outsourcing, and determination for excellence. Experienced leader with P & L and overseeing corporation budget allocations and a committed to a high standard at every level. Experience managing large sales and operations teams and a substantial background in technology improvements and innovations. Subject matter expert related to Data Outsourcing, Data Storage, ROI assessments, Product Management, VoIP, Brand Management, managed services, Disaster Recovery, VPNs, and IT consulting. Previous President’s Club Award winner and Leadership Award for Telefonica (from Spain) as well as Top Booking Award, Most New Clients, Largest Contract Deal and Top Booking Award.

Other roles as an Information Architect, Web Designer, UI Lead for members to provide professional solutions and recommendations for concept, design, art direction, production, print buying, & IT/Design quality control. Jorge’s experience transcends past and modern techniques establishing a professional rapport with vendors, editorial staff, and customers. He has built corporate identities, Social Media curriculums, Community Development and been responsible for all digital corporate image, presence, campaigns, webinars, and trainings. He can do it all and usually does. Jorge enjoys sports cars, playing guitar in his band, going to concerts, traveling (with his wife), anything Montblanc and eating at fancy restaurants.

Will Stephens

Will Stephens
Director of Business Development, Global Operations

William comes from a diverse background and grew up in Seattle, WA, graduating from Western Washington University where he obtained his bachelor’s degree (double major) in International Business and Spanish Language. He also studied in Spain at the Universidad de Alicante for an intensive Spanish language program and is bilingual in all aspects of the Spanish idiom and possesses an intense multi-cultural understanding.

Will has proven successes working with various sizes of companies (global enterprise, multinational, SMBs, start-ups) in numerous cultures throughout the USA and the Caribbean region. Throughout his entire career, he has fulfilled various roles within technology talent acquisition and IT consulting companies, including Technical Recruiter, Recruitment Manager, Business Development Manager, and Director of Business Development. His experience with establishing operational principles & methodologies and overseeing teams within service delivery, daily procedures, account management and client relations, Will constantly seeks to drive continuous company growth and customer satisfaction. He also has performed trainings dedicating himself to his passions, which are centered around people and helping enable professionals, clients and partners alike to achieve their professional, personal and organizational goals.

In his free time, Will enjoys outdoor activities such as hiking, running, boating, biking, and camping. He also loves to travel, experience new cities, learn about other cultures as much as possible, and Korean barbeque meals! Will is a former college baseball player and avid sports fan. Seattle sports will always have his heart no matter where he is living!

Gary Griffin

Gary Griffin
Vice President Sales and Solutions

Gary Griffin is a highly motivated Executive who has over 25 years of experience managing business development and HR teams nationwide across Global multi-billion corporations as well as small boutique IT Consulting organizations. He is accustomed to driving top performing results by applying the latest techniques and implementing new technologies while managing business relationships. His efforts include transitioning organizations from a corporate coverage model to a pure RPO model to enhance capabilities for global teams to the new on-demand business model.

Gary takes pride in his ability to set high expectations with customers and senior leaders and to drive results and allocate resources however necessary to achieve the desired goal. He was a key leader who spearheaded the necessary change management skills both when merging the internal HR teams of billion-dollar organizations as well as building a Global Sales Team when previous employer moved their small business to their dealer network. He has expertise in building Veteran & Diversity hiring programs, Recruitment Training & Development and Performance Management.

Gary has a B.S. degree in Corporate & Organizational Communications from Northern Illinois University. He is a passionate fan of Chicago teams and enjoys hobbies such as attending his son's youth hockey games, fishing, vacationing with his family and smoking meats for all guests to enjoy at his home.

Ashley Otero

Ashley Otero
Finance and HR Operations Manager

Ashley has successfully escalated her way into the corporate team starting from the bottom and demonstrated capability to create business and client relations with internal and external customers and climb to the top. She started in the sales department as an assistant and shortly after, she began supporting the finance and HR department where we worked with payroll administration, benefit management and onboarding processes. In 2018, she took on a national role and started traveling to meet with our employees and clients in Boston and Chicago, also attending meetings and conferences with our President.

During the past two years Ashley’s experience has expanded to the finance and operations department where she now controls and manages the payroll processed, AP/AR tasks and overall, the office control and management to ensure compliance with business regulations, accounting protocols and HR state laws. Ashley has always kept the team together in activities and her party mentality ensures that everyone enjoys themselves, it one of her best qualities!!

In her free time, Ashley enjoys outdoor activities such as going to the beach and rivers, running, workout and visit new places (restaurants!). She also likes wrestling (WWE) and basketball so she attends as many events and games as she can!! She is married and has a beautiful daughter.